Contact Us
Questions before you buy, or help with an order you've already placed — either way, a real person in South Africa answers. Messages sent through the form below or to hello@vectix.co.za are answered within one business day.
Our details
Alectro CC, trading as VECTIX
Registration number: 1998/055808/23
Damsig nr 7, Kunwini Country Estate, Bronkhorstspruit, Gauteng
Email: hello@vectix.co.za
Support hours: Monday to Friday, 09:00–17:00 (SAST)
Returns go to: The Courier Guy, 22 Mulder Rd, Erasmus, Bronkhorstspruit, 1020. Contact us before sending anything back so we can match your parcel to your order.
Answers to the common ones
How big is the watch?
Big — and we'd rather say so up front. The bezel measures 53 mm edge to edge, 60 mm lug to lug, it stands 16 mm tall and weighs 82 g with the strap on. That's G-Shock territory. The lugs curve down sharply so it wears closer than those numbers sound, and on a wrist of 17 cm around or more it looks exactly right. Below that it reads as deliberately oversized, which plenty of people want. The 24 mm strap adjusts from very small up to a 268 mm wrist, so fit is never the issue — proportion is what you're choosing.
Where is my order?
Delivery takes 8–11 business days by Aramex, and it's free. You get a tracking number by email as soon as the courier collects your parcel. If you haven't had one within a few days of ordering, send us your order number and we'll chase it.
Will it really last 30 days on a charge?
On light use — notifications, step tracking, checking the time — yes. Take calls on it daily or run GPS often and you're looking at closer to a week or ten days. Still a long way from charging every night.
Can I swim with it?
Rain, sweat, hand-washing and a swim in a pool are all fine at IP68. Keep it out of hot showers and steam rooms, and don't dive with it — heat and pressure are what break seals, not water itself.
Does it work with my phone?
Yes — both iPhone and Android. You pair it once through the companion app and calls, WhatsApp, SMS and app alerts come through to the watch.
Which colourway should I choose?
Silicone (Black, Gray, Green Camouflage, Black Camouflage) for training, sweat and water. Steel bracelet (Black Steel, Silver Steel) if you want to wear it to the office. The straps are 24 mm quick-release, so you can swap between them later. Every colourway is the same 53 mm case.
What if it isn't for me?
Send it back within 7 days of delivery, unused and in its original packaging, for a full refund.
How do I change or cancel an order?
Message us as soon as possible with your order number. If it hasn't been collected by the courier yet we can change the address or cancel it outright.